Terms and Conditions


Do not use this platform for emergency medical needs. If you experience a medical emergency, please call a helpline directly.


Terms and Conditions

Please read these Terms and Conditions carefully before using the services on the platform ("Terms").


In this portion, ‘platform’ refers to ‘My Safe Place’

‘Client’ or ‘You’, including their grammatical variations refer to any person using the services mentioned on the platform.


  1. The scope of ‘My Safe Place’ (“platform” or ‘My Safe Place’) is limited to making an endeavour to connect people with therapists/ counsellors. ‘My Safe Place’ aims to extend moral and community support to individuals suffering from stress, anxiety, depression, loneliness, etc. All information, advice and support from the platform, is given in good faith, and to serve the best interests of the said individuals. However, the content created and shared on this platform should not be construed as a substitute for medical/professional/psychiatric diagnosis or treatment. ‘My Safe Place’ does not provide specific medical advice, nor does use of the platform establish a doctor-patient relationship. Do not disregard medical advice or delay seeking medical advice because of information you have received through this platform. 

  2. The client assumes full responsibility for his/her interactions with the therapist/ counsellor and consequently his/her choices and decisions, and understand and agree that he/she shall not hold ‘My Safe Place’ or its owners/operators/personnel responsible for the same, or liable for any direct or indirect claim, loss, or damage resulting from its use/participation, or responsible for any outcome of my interactions with the therapist / counsellor.

  3. Other than the advice received directly by you from your licensed therapist / counsellor, the other content, graphics, research sources and other incidental information on the site, should not be considered medical advice. You must always talk to a qualified health care professional for diagnosis and treatment, including information regarding which medications or treatment may be appropriate for you. None of the Content represents or warrants that any particular medication or treatment is safe, appropriate, or effective for you. My Safe Place does not endorse any specific tests, medications, products or procedures.

  4. ‘My Safe Place’ will ensure confidentiality and data protection. Any data collected will only be used for internal purposes while respecting your privacy and integrity and shall not be shared with any external parties, unless obligated to do so under the laws of India.

  5. The therapists/ counsellors on the platform are independent third parties and there is no relationship of principal-agent or employer-employee with ‘My Safe Place’. ‘My Safe Place’ does not make any representations, warranties or guarantees as to, and is in no manner responsible for, the services provided by such professionals to the registered individual(s). ‘My Safe Place’ does not provide recommendations on the choice of mental health professional, and the choice lies solely with the client.

  6. The services, information and content provided by ‘My Safe Place’ are not a substitute for clinical/medical diagnosis or treatment, and hence ‘My Safe Place’ shall not be responsible for the outcome of any individual’s interactions with the therapist / counsellor. ‘My Safe Place’ does not promise any outcomes including, but not limited to, increased productivity and or business/career success. The owners and operators of this platform and associated personnel, shall not be held liable by the client for any event, incident, injury, and/ or accident that results to any person or property or otherwise, accruing on account of the failure or inability of the client or any other person(s) related and/ or unrelated thereto, to seek proper medical opinion/ advice for his/ her condition of any kind whatsoever. ‘My Safe Place’ or its owners/operators shall not be held liable for any direct or indirect claim, loss, or damage resulting from its use, or responsible for any outcome of the client’s interactions with the therapist / counsellor.

  7. Under no circumstances shall ‘My Safe Place’, its licensors or suppliers of non-medical/ mental healthcare services or any third party who promotes the service or provides you with a link to the service, be liable for any punitive, exemplary, consequential, incidental, indirect or special damages (including, without limitation, any personal injury, lost profits, business interruption, loss of programs or other data on your computer or otherwise) arising from or in connection with your use of the service.

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